Nomor Tiket
{{ $complaint['ticketNumber'] }}
Status
@php
$statusText = [
'pending' => 'Menunggu',
'process' => 'Diproses',
'done' => 'Selesai',
];
@endphp
{{ $statusText[$complaint['status']] ?? $complaint['status'] }}
Kategori
@php
$categoryText = [
'hardware' => 'Hardware/Perangkat',
'software' => 'Software/Aplikasi',
'network' => 'Jaringan/Internet',
'system' => 'Sistem Absensi',
'access' => 'Akses/Login',
'general' => 'Umum',
'other' => 'Lainnya',
];
@endphp
{{ $categoryText[$complaint['category']] ?? $complaint['category'] }}
Judul
{{ $complaint['title'] }}
Deskripsi
{{ $complaint['description'] }}
Urgensi
@php
$priorityText = [
'low' => 'Rendah',
'medium' => 'Sedang',
'high' => 'Tinggi',
];
@endphp
{{ $priorityText[$complaint['priority']] ?? $complaint['priority'] }}
Lokasi
{{ $complaint['location'] }}
Lampiran
Tanggal Laporan
{{ \Carbon\Carbon::parse($complaint['createdAt'])->translatedFormat('d F Y, H:i') }}
Teknisi
👨🔧 {{ $complaint['technician'] }}
Catatan Teknisi
{{ $complaint['notes'] }}
Respon
{{ $complaint['response'] }}
@if($complaint['responded_at'])
{{ \Carbon\Carbon::parse($complaint['responded_at'])->translatedFormat('d F Y, H:i') }}
@endif